Hidden Lakes Winery in Canal Winchester, OH Closed now

Reviews about Hidden Lakes Winery

• ★ ☆ ☆ ☆ ☆

  February 01, 2020, by Micheala Lewis
  Today I had the worst experience. We had reservation for a table of four, and we're promptly seated. The hostess immediately brought us water and proceeded to tell us that our server will be by. About 10 minutes later our server, Sandy, asked if we are ready to order but we had yet to receive menus. Our drink orders were taken and the menus were brought. About 10 minutes later or drinks were brought over and our orders were taken. The order included two appetizers two pizzas and a sandwich for a table of 4. Approximately 40 minutes later I inquired about our appetizers and were told that they would check on them. Upon my return to the table the pizzas had arrived and we had yet to receive or appetizers. The appetizers were brought to the table and we're cold. At this time we were had yet to see our original server since our arrival. We proceeded to eat our meal and enjoy and enjoy your wine but we had yet to see our server. Halfway through our meal our server stopped by in passing to ask how things were going. Sandy was not polite nor was she engaging with our table. I asked to speak to a manager and proceeded to tell him all of the issues we have had since our arrival. It turned out the manager was the owner and his response to our horrible experience and poor service, was to continualky repeat of I am sorry. The owner then proceeded to tell us that Sandy was not a server but was just there to help out in their time of need. I want accepted Sandy's lack of enthusiasm and consistently poor Service as an acceptable response for being there just to help, if she had not been engaging, kind, and polite to all of the surrounding tables. Based off of the treatment that my table was given it is hard to assume that this was not based off of race. I have frequented Hidden Lakes Winery multiple times and had received great service, I am greatly disappointed in today's experience and treatment that me and my party received. I will not return to Hidden Lakes Winery based off of today's experience.